Policies

Billing Structure

Cost Plus

Candler Construction manages pricing on a cost plus structure. This means you will be charged the cost of the job with an additional builder fee. We do not mark up the subcontractor’s invoices. We pass that direct cost to you and simply add our percentage to that cost. Our fee is 20% of the cost of the project. Before you contract our services, we will estimate the entire project including our final fee using historical data for your project scope. This is only an estimate. The final budget and spend is not contracted or guaranteed.

Builder Fee

You will see a builder fee listed on every invoice at 20%. This fee covers overhead to run the business as well as keep licenses current, insurance, continuing education and other costs of doing business.

On-Site Fee

This covers the day-to-day fuel, physical project management on job premises, time with subcontractors, scheduling of the project. This fee is set at $1000 per month minimum dependent on the scope of the job. Final on-site management fee will be noted in the contract. This fee applies to renovation projects, semi-custom and custom homes.

Payments

You will be sent invoices for work as it is performed or selections are ordered through our billing system Truss. Payments are due two business days after receipt of invoice. Payments that are two days past due will result in work stopping. Accepted forms of payment are check, bank transfer or credit card through our online billing system Truss.

Timeline

What to Expect

After our initial meeting, we will begin scheduling meetings with our trades to draw up a more precise budget. This may include meeting with some trades on the job premises. You can expect this phase to last 3-6 weeks.

Budget Presentation

We will reach out to you to schedule a budget presentation meeting. We’ll schedule time at our conference room and will send directions to you. In this meeting, we will discuss each part of the project scope, the corresponding budget number estimations and what contributes to each budget line item. You will receive a copy of the budget via email after the meeting. Budget numbers are valid for 30 days after the budget presentation. Even so, budget presentations cannot anticipate drastic supply costs increase or decrease even before the end of the 30 days.

Budget Acceptance

At your acceptance of the proposed initial budget, a contract will be sent to reserve our services for your project. *Acceptance of the proposed budget is acknowledgment of the minimum cost of the project. Scope changes, specific finish choices and unforeseen delays can all affect the final cost. Your initial payment is based on 10% of the proposed budget with a minimum of $5000. This retainer is applied towards the final builder fee.

Work Begins

Contract and Retainer

Once your contract is signed and retainer paid, meetings with long lead items and vendors will be set. These are things like cabinets, appliances, countertops, windows, etc. We will facilitate setting the meetings up, delivering relevant information and documents (plans, etc.) and attend meetings as we are able for general information, but we do not act as designers. Design decisions are left to the client and their team outside of Candler Construction.

Job Management

Weekly emails will be sent to you to summarize work done throughout the week. These will be sent on Fridays and include updates for what has happened thus far and what is planned for the next week. These emails will also list changes found via the owner, the job conditions or inspection requirements. A response and/or acknowledgement of this update email is required by start of business the next Monday to confirm: changes that were made, update on schedule and/or record of questions or concerns.

Change of Scope: Change Orders

We understand that a building process is not set in stone. Changes to scope or initial design is up to you the client. We will work to accommodate changes, but the client must accept that any change creates ripple effects in the schedule and budget. All changes are subject to change order fees of $250 per request. A change order fee is assessed when approved work already set in motion, ordered or completed is, at the client’s request, changed to a new design. This fee covers the administration needed to accomplish the new scope of work. The 20% builder fee will also apply to the new work cost.

Semi Custom Homes

When a client has purchased a home that is already in process, that home already has a set layout, design, finishes plan, cabinets ordered, etc. The contracted price includes those items only. Any changes made to these previously decided finishes will incur change order fees, budget increases, additional builder fees and schedule changes. Any requested change will be priced, rescheduled and sent to the client to approve in writing.

Communication Policy